Refund Policy

We want you to be fully satisfied with your Elyxaura purchase. If you are not, this policy explains what to do.

30-Day Money-Back Guarantee

You have 30 days from the day your order arrives to request a refund, whether the pouch is opened or not. We only ask that you have followed the directions for a reasonable period, so the product has had time to work.

How to request a refund

Email us at contact@elyxaura.com with your order number and the reason for your request. We reply within one business day and process the refund as soon as it is approved.

Returns

If you would like to send a product back, contact us first: we will give you the return address and the steps to follow. Items sent back without a prior request cannot be processed. Return shipping is at your expense, except where we made an error or the product arrived damaged.

Damaged parcel or wrong order

Check your order as soon as it arrives. If an item is defective, damaged or does not match your order, email us within 14 days with a photo: we will reship the product or refund you in full, whichever you prefer.

Non-refundable items

Gift cards and final sale items are not refundable. This exception is always stated on the product page.

Refund timelines

Once your request is approved, the refund goes back to your original payment method. Allow 5 to 10 business days for the amount to appear on your statement, depending on your financial institution. If more than 15 business days have passed, email us.

Who we are

Elyxaura, a trading name of Mathias Cicconi, sole trader
Rue de Genly 40
7080 Frameries
Belgium
Belgian enterprise number (BCE/KBO): 1029.522.762
Email: contact@elyxaura.com
Mon-Fri, 9 AM - 5 PM Eastern