Shipping Policy

Where we ship

Elyxaura ships across Canada. Some remote destinations may take a few extra days.

Order processing

Orders are prepared Monday to Friday, excluding public holidays. Allow 1 to 2 business days between your payment and the parcel being handed to the carrier. Orders placed on the weekend are processed the following Monday.

Delivery times and costs

Once the parcel ships, allow [DELIVERY WINDOW TO BE CONFIRMED] business days for delivery within Canada. Shipping costs and the available options are shown at checkout, before you confirm your order.

Tracking

As soon as your order ships, you receive an email with your tracking number. You can also track your order from the Track My Order page. Tracking can take up to 24 hours before it shows its first update.

Delivery address

Check your address before you confirm your order. We cannot be held responsible for a parcel delivered to an incorrect address provided at checkout. If you spot a mistake, email us right away at contact@elyxaura.com: we will correct it if the parcel has not left yet.

Lost, delayed or damaged parcel

If your parcel has not arrived within the stated timeframe, or if it arrives damaged, email us with your order number. We open an investigation with the carrier and either reship the product or refund you.

Duties and taxes

Any customs duties, import charges or taxes that may apply on delivery are shown or accounted for at checkout where possible. Where a charge cannot be collected in advance, it remains payable by the recipient.

Who we are

Elyxaura, a trading name of Mathias Cicconi, sole trader
Rue de Genly 40
7080 Frameries
Belgium
Belgian enterprise number (BCE/KBO): 1029.522.762
Email: contact@elyxaura.com
Mon-Fri, 9 AM - 5 PM Eastern